Privacy Policy
Last updated: March 2025
Introduction
Seychelles Ferries ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our ferry booking platform for travel between Mahé, Praslin, and La Digue in the Seychelles. Please read this policy carefully. By using our website and services, you acknowledge that you have read and understood this policy and consent to the practices described herein.
Information We Collect
We collect information that you provide directly to us when making a booking, contacting our support team, or subscribing to our communications. This may include contact details, passenger names, travel dates, and payment information. We also collect certain information automatically when you use our website, such as device and browser data and general usage information, in accordance with this policy and our Cookies Policy.
Booking and Passenger Information
When you book a ferry crossing through our platform, we collect the names, contact details, and travel preferences of all passengers on the booking. This includes full names, email addresses, phone numbers, and passenger type (adult, child, infant). We use this information to process your booking, send confirmations and travel documents, and to share with the relevant ferry operator(s) so that your reservation can be honoured and your journey fulfilled.
Payment Information
Payment processing is handled by secure, accredited third-party payment providers. We do not store your full card number on our servers. We may retain limited payment transaction references and billing details only where necessary for accounting, refunds, and fraud prevention, in accordance with applicable law and card scheme rules.
How We Use Your Information
We use the information we collect to process and manage your bookings, communicate with you about your trips and any changes to your sailings, respond to your enquiries, improve our website and services, send service-related notices (including booking confirmations and reminders), and comply with our legal and regulatory obligations. We may also use your contact details to send you information about ferry services, schedules, and travel tips where you have given your consent to receive such communications. You may withdraw that consent at any time by contacting us.
Cookies and Analytics
Our website uses cookies and similar technologies to remember your preferences, understand how you use our site, and improve performance and security. We may work with trusted analytics providers to analyse traffic and usage patterns in an aggregated and anonymised manner. For full details on the types of cookies we use and how to manage them, please see our Cookies Policy.
Sharing Information With Ferry Operators
To complete your booking and enable your travel, we share relevant booking and passenger information with the ferry operator(s) responsible for your chosen sailing(s). This typically includes passenger names, contact details, travel date(s), route, and fare class. Ferry operators require this information to honour your reservation, manage embarkation and check-in, and comply with maritime and safety regulations applicable in the Seychelles. These operators are independent data controllers in respect of the information they receive and have their own privacy practices; we encourage you to review their policies where appropriate.
Data Retention
We retain your booking and passenger information for as long as necessary to fulfil the purposes set out in this policy, including to provide customer support, process refunds or disputes, and to satisfy legal, accounting, or regulatory requirements in the Seychelles and elsewhere as applicable. Transaction and passenger data may be retained for periods required by applicable law or for legitimate business purposes such as dispute resolution.
Security Measures
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include secure transmission (e.g. HTTPS), restricted access to personal data on a need-to-know basis, and regular review of our security practices. While we take reasonable care to protect your information, no method of transmission over the internet or electronic storage is completely secure. We encourage you to keep any account credentials or booking references confidential.
Your Rights
Under applicable data protection law, including the laws of the Republic of Seychelles where relevant, you may have the right to access, correct, or delete your personal data, to object to or restrict certain processing, and to data portability. You may also have the right to withdraw consent where processing is based on consent, and to lodge a complaint with a supervisory authority. To exercise any of these rights, please contact us using the details provided in the Contact Information section below. We will respond to your request within a reasonable time and in accordance with applicable law.
International Data Transfers
Your information may be processed in or transferred to countries outside the Republic of Seychelles, including where our service providers or ferry operators are located. Where we make such transfers, we ensure that they are subject to appropriate safeguards in accordance with applicable data protection laws, so that your personal data remains protected.
Contact Information
For any questions about this Privacy Policy or to exercise your privacy rights, please contact us via the Contact Us page on our website, or by email or post using the contact details published there. We will respond to your request within a reasonable time and in accordance with applicable law.